Write the risky assumptions first
Every idea rests on assumptions: the problem is urgent, a particular customer owns it, the proposed change is acceptable, the buyer can approve it and the economics work. Rank those assumptions by consequence and uncertainty. Test the most dangerous one first.
Use the cheapest credible test
Customer interviews reveal language and current behaviour. A landing page tests whether a proposition earns attention. A concierge prototype tests whether the outcome is valuable before software exists. A paid pilot tests whether interest survives a commercial decision.
Comparative testing is stronger than asking whether people “like” an idea. GOV.UK guidance on controlled trials explains the underlying principle: keep conditions comparable and change the intervention you want to evaluate.
Behaviour beats compliments
Define the evidence threshold in advance: qualified sign-ups, deposits, completed trials, retained use or introductions to a decision-maker. A polite expression of interest is weak evidence. Time, data, money and organisational effort are stronger signals.
Create decision gates
After each test, decide whether to proceed, change the segment, revise the proposition or stop. Record what would change your mind. This protects the team from interpreting every result as confirmation. Validation is not a ceremony before building; it is the operating rhythm of the business.
Sources and further reading
Sources validate the general principles discussed. Conclusions and practical recommendations are the author’s synthesis.