Enquiry agent
Read a new enquiry, classify it, enrich context, create the CRM record, draft the response and alert the right person.
AI agents for business
Move from AI that answers to AI that coordinates work.
An AI agent can be designed to interpret a goal, retrieve context, use approved tools and carry a workflow forward. The commercial value comes from disciplined permissions, reliable data and clear human escalation.
Practical agent workflows
Agentic AI is most useful when the task crosses multiple systems.
Operations agent
Check project status, surface missing information, create follow-up tasks and compile a daily exception report.
Knowledge agent
Retrieve approved procedures, policies and customer information while respecting permissions and source boundaries.
Research agent
Collect public information, structure findings and prepare briefing notes before management or sales meetings.
R&D evidence agent
Prompt teams for experiment records, connect evidence and flag gaps without inventing eligibility or technical facts.
Finance-readiness agent
Compile management information, outstanding documents and use-of-funds evidence for a controlled capital review.
Controls first
Autonomy without governance is not a business system.
Agents should have the minimum permissions required, auditable actions, clear stop conditions and a defined human owner. Sensitive customer, financial and operational data needs deliberate access control.
ScopeDefine what the agent may and may not do.
IdentityControl credentials, data access and tool permissions.
AuditRetain action logs and source references.
EscalationRequire people for high-risk, uncertain or irreversible actions.
Australian context
Build capability without handing over accountability.
Australian businesses remain responsible for how AI systems are deployed. I design agent workflows around human ownership, data boundaries and practical controls rather than assuming autonomous systems can be left unsupervised.
See the AI operating-system approachAuthoritative source
The Australian Government provides guidance on AI adoption, risks and responsible use for businesses.
Read business.gov.au AI guidance →AI agent review
Identify one multi-step workflow worth turning into an agent.
Tell me the systems involved, the repetitive work and where judgment still matters.